MCITP: Enterprise Desktop Support Technician 7, ITI-071
This course maps to Microsoft Certified Information Technology Professional (MCITP) course #70-680, and 70-685, Enterprise Desktop Support Technician 7 certification exams.
This Microsoft Official Academic Course (MOAC) is designed to provide you with the knowledge and skills needed to support Microsoft Windows 7 as a desktop operating system in an enterprise environment. You will learn how to install, maintain, and troubleshoot Windows 7 computers. Through practical labs you will gain invaluable experience with installation, upgrades, remote access, and the new desktop environment. In addition, successful completion of this course can serve as a basic building block for further Microsoft studies for students intending to certify as a MCITP Enterprise Server Administrator. Microsoft Desktop Support Technician certification is an ideal way to advance your career.
Prerequisites: Knowledge and experience with the Windows operating system, as well as basic computer networking concepts.
Textbooks: Books may be purchased at the MC
Bookstore or online. You will need to know the ITI #(course number) and CRN# (section number) for the class you are taking in order to look up information
about the textbook.
Students are required to have a 2 GB USB flash drive for software practice.
Classroom hours: 52